Returns & Refunds

 

Last Updated: 21/02/2025

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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

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Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

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How to Start a Return

To initiate a return, please contact us at info@diamondsofdeal.co.uk. Returns should be sent to the following address:

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D of D Ltd

46-47 The Strand

Deal

Kent

CT14 7DX

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If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

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For any return-related inquiries, feel free to contact us at info@diamondsofdeal.co.uk.

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Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will assess the issue and work to resolve it promptly.

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Exceptions / Non-Returnable Items

Certain items cannot be returned, including custom products (such as special orders or personalized items). If you have questions or concerns about your specific item, please reach out to us.

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Unfortunately, we cannot accept returns on sale items or gift cards.

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Exchanges

The fastest way to receive a different item is to return your original purchase. Once your return is accepted, you may place a new order separately.

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Refunds

We will notify you once we’ve received and inspected your return. If the return is approved, a refund will be issued to your original payment method within 20 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

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If more than 25 business days have passed since we approved your return and you haven’t received your refund, please contact us at info@diamondsofdeal.co.uk.